HICAPS – fast claims on the spot!
On the spot processing is available through hicaps for most health funds so you only need to pay the gap. Your gap payment can be made through:
Payment is required at the time of consultation.
Veteran’s Affairs
Veteran Affairs require gold card or white card for specific conditions plus doctor’s referral.
WorkCover
WorkCover claims are billed directly to WorkCover after the claim has been accepted. Copies of paperwork are required to be placed on file.
Compulsory Third Party
Compulsory Third Party claims are billed directly to the insurer after the claim has been accepted. Copies of paperwork are required to be placed on file.
Medicare
Patients with complex and chronic conditions may be covered for up to 5 treatments by Medicare under the Enhanced Primary Care Plan. Paperwork supplied by the referring GP is to be brought to the initial consultation. Copies of the paperwork are required to be placed on file. A small gap payment is required.
We understand that on occasions you may not be able to attend your allocated appointment. A cancellation fee of $80 applies if less than 8hrs notice is given. Our practices abide by the Australian Physiotherapy Association guidelines with an 8 hour policy for all cancellations and changes of appointments. This allows enough time for your appointment to be reallocated to other clients.
