NAVIGATION

Payment Options

Physiotherapy is covered under the ancillary cover of your private health insurance.

HICAPS – fast claims on the spot!

On the spot processing is available through hicaps for most health funds so you only need to pay the gap. Your gap payment can be made through:

  • Cash
  • EFTPOS
  • Cheque
  • Credit Card


Payment is required at the time of consultation.

Veteran’s Affairs

Veteran Affairs require gold card or white card for specific conditions plus doctor’s referral.

WorkCover

WorkCover claims are billed directly to WorkCover after the claim has been accepted. Copies of paperwork are required to be placed on file.

Compulsory Third Party

Compulsory Third Party claims are billed directly to the insurer after the claim has been accepted. Copies of paperwork are required to be placed on file.

Medicare

Patients with complex and chronic conditions may be covered for up to 5 treatments by Medicare under the Enhanced Primary Care Plan. Paperwork supplied by the referring GP is to be brought to the initial consultation. Copies of the paperwork are required to be placed on file. A small gap payment is required.

Appointments

Appointment times are scheduled to meet the needs of busy people – please note appointment times at each practice site.

Cancellation fee

We understand that on occasions you may not be able to attend your allocated appointment. A cancellation fee of $80 applies if less than 8hrs notice is given. Our practices abide by the Australian Physiotherapy Association guidelines with an 8 hour policy for all cancellations and changes of appointments. This allows enough time for your appointment to be reallocated to other clients.