FAQs

The cost of your treatment may vary depending on the services you receive and the payment method you choose. For detailed information about our fees and payment options, please visit our Fees and Payments page. This page provides comprehensive information on accepted payment methods and how we aim to make managing your healthcare expenses as convenient as possible.

For detailed information on our billing arrangements, including accepted payment methods, health fund processing, and arrangements for specific cases such as WorkCover and Medicare, please visit our Fees and Payments page.

Appointments for urgent things are arranged on the day. For routine matters, the wait for an appointment varies. If you want to see a particular Physiotherapist or need a particular time slot, it may take a few days. Please review the online booking portal to view which days our practitioners work and available times which suit you.

A typical appointment at Wellers Hill Physiotherapy typically lasts approximately 30 minutes. However, the duration of your appointment may vary depending on the nature of your condition and the treatment plan discussed with your physiotherapist. During your initial consultation, your physiotherapist will provide more specific information about the expected duration of your appointments based on your individual needs.

Yes, we gladly accept GP referrals. If your GP has referred you for physiotherapy treatment, we are here to provide you with the care you need. Our experienced physiotherapists will work closely with your GP to ensure you receive the most appropriate and effective treatment for your condition.

Yes, we offer comprehensive rehabilitation support following joint surgery. Our specialised program, Rehabilitation After Joint Surgery, is designed to assist you in your post-operative recovery journey. This program includes tailored treatment plans, expert guidance, and hands-on physiotherapy to optimise your healing and help you regain mobility and function. Our skilled physiotherapists are committed to providing you with the highest quality care and support during your recovery process.

No, we do not offer walk-in or urgent appointments. To ensure that you receive the best possible care and attention, we kindly request that you pre-book your appointments. This allows us to allocate sufficient time for your treatment, tailor our services to your specific needs, and maintain a schedule that accommodates all our patients effectively.

We understand that sometimes circumstances change and you may not be able to keep an appointment. Please let us know as far ahead as possible, so that the appointment can be allocated to another patient. Missed appointments or late cancellations may incur a fee.

Wellers Hill Physiotherapy can be reached during our regular business hours, and we are committed to providing you with exceptional care during those times. If you have any questions, require assistance, or would like to book an appointment, please don’t hesitate to contact us during our business hours.

Yes, you can conveniently make an appointment online. To schedule your appointment, simply click on the “Book Online” button on our website to access our booking portal. This user-friendly platform allows you to choose an available time slot that best suits your schedule. If you prefer to book your appointment by telephone, we are here to assist you every step of the way.